Refund policy

At CoolGolfGear.com, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery.

1. 30-Day Free Returns

We offer free returns within 30 days for eligible products.

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.
  • The product should be unused and in its original condition.
  • The product should include its original packaging and accessories where applicable.
  • The item must not be damaged due to misuse, improper installation, or accidental damage.

2. How to Request a Return

Please contact our customer support team through the Contact Us page before sending an item back.

Include:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos or other information if the product is damaged or incorrect

We will provide return instructions when your request is approved.

3. Refunds

Once we receive and inspect the returned product, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to help investigate the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

5. Items That May Not Qualify

A return may not be accepted when an item:

  • Has been used or altered beyond normal inspection
  • Has been damaged through misuse or improper installation
  • Is missing essential parts or accessories
  • Has been damaged after delivery through customer handling

Where applicable, certain products may have additional return restrictions disclosed on the product page or at checkout.

6. Return Shipping

Eligible returns under this policy are free of return shipping charges. We will provide the applicable return instructions after your return request is approved.

7. Exchanges

If you would like a different product or variation, please contact us. Depending on product availability, we may arrange an exchange or process a return and refund so that a new order can be placed.

8. Refund Processing

Refunds  processing time 15 days. Refunds are processed after the returned item has been received and reviewed. Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account. 

9. Contact Us

For return or refund assistance, please contact us through the Contact Us page on CoolGolfGear.com and include your order number.

499 Derbyshire Dr, Venice Florida 34285, United States

(725) 263-1522
info@coolgolfgear.com

CoolGolfGear.com
Golf Gear & Accessories